Policies related to yugen, a Shopify Connect Partner for L Designs LLC dba minbolu
minbolu partners with yugen through the Shopify Collective program. All manufacturing, packaging, shipping, and returns are handled by yugen. We've copied their policies below as of 8/26/2025. Any changes to these policies made after today would be visible on the yugen website: Outer Space Jewelry Celestial Jewellery Handcrafted Galaxy Accessories – Yugen Handmade.
About yugen Handmade
Welcome to our Universe.
An ever expanding collection of the wearable cosmos, handcrafted with love.
We specialize in handmade celestial jewelry that celebrates our place in space on this lonely blue planetary world.
But, we're sure glad to share it with You.
Store Policies
Before purchasing a yūgen product, please look over our policies and FAQ. Our policies are firm, and aim to be fair to everyone. Please carefully read them, along with individual product descriptions, and contact us with questions before purchasing. By purchasing from us, you agree to these policies and are accepting responsibility that you have carefully read the item description and viewed all product photographs of the piece you are purchasing.
★ Payment can be sent through various payment methods which can be selected at checkout.
★ All items (unless otherwise specified on our turnaround times page) take 2-5 business days to produce from the time the order is placed before they are shipped. We aim in all situations to exceed these timelines and your expectations, but use this window as a general guideline on when your item will be shipping.
★ If you need to upgrade your shipping to something faster for your deadline, you can do so during checkout, but this will NOT rush production. If you need an item produced faster than stated, please let us know before you order. A rush fee will apply. Please note - shipping times are estimates, not guarantees.
★ All of our items are packed with quality materials and significant care. But no matter how much care one uses, there can sometimes be mishaps and damage during shipment. If your item is damaged in transit, please contact us upon it's arrival with photographs of the item and the package (exactly how it came to you) and we will issue a replacement or repair when the damaged item is returned to us, or it is deemed "un-repairable" and ask you to dispose of it.
★ If you fear your shipped order has been lost in transit, please contact us and we can work something out (for international buyers, there will be a longer waiting period unfortunately.) In the case of packages lost in transit, refunds will not be given and replacements can be discussed. To ease your mind, insurance is also available for an extra fee. Domestic packages shipped within the US will have tracking information, but international packages may not. If you would like to guarantee that your package is tracked, domestic or international, contact us prior to purchase.
★ If your item was marked as delivered by the post office, though you did not actually receive the physical item, please verify the address you provided during checkout, contact your neighbors, housemates, postal carrier and local post office to deal with the issue. In most cases, it was just mis-delivered or mis-scanned and has a way of working itself out over time. We are not responsible for replacements of items that were mis-delivered or mis-scanned at the fault of your local post office. If these items are returned to us because of their mistake, we will gladly re-send them to you at no cost.
★ We are NOT responsible for any duties, taxes or brokerage fees that are incurred from border crossing, nor do we have any knowledge of what they may be at the time of your order. No refunds in any circumstance due to these fees will be given. No exceptions.If you'd like to make a purchase to ship to a country within the EU where VAT is collected up front, or you are buying with a shipping address to the UK, please buy from our Etsy Shop instead. It’s the same collection of products, but we are able to use the Etsy marketplace VAT number which makes it easier to ship to you when you purchase from there!
★ Items that you would like to return due to a skin sensitivity do not qualify for refunds or exchanges. If you have skin sensitivities, please carefully read the listing description and contact us if you are unsure. We do offer many pieces in sterling silver and 14k gold, and most of our pieces are nickel and lead free and we are happy to find a good match for you.
★ We do not, under any circumstances, refund shipping charges, production upgrade fees, or reimburse you for return shipping or any incurred customs charges or import taxes/duties/fees.
★ We stand behind our products and our materials. If you are dissatisfied with your item, please contact us within 90 days of receiving it. As long as it is not a final sale item, as specified below, we are happy to offer an exchange of equal value or send a refund minus a 15% restocking fee once the item is returned to us. It does not apply to exchanges, only refunds. It is non-negotiable.★ Custom orders do not qualify for exchanges or refunds. Please read the list below for items that do not qualify for returns.★ International shipments that are returned to us due to a failure to pay customs/duties/taxes upon import do not qualify for a refund. Re-shipment costs are your responsibility as well.
What qualifies as custom and cannot be refunded or exchanged?
-An item customized with an image provided by you
-A My Moon item (unless it is an issue with the handiwork)
-A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
-A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)
-Clearance/discontinued/final sale items.If you are still unsure, please ask before making your purchase.Please visit our FAQ page or contact us for more information.
Payment & Tax
★ Maryland residents or buyers shipping to Maryland, or any other states that have laws requiring it, will be charged sales tax at checkout.★ Payment can be sent through various payment methods which can be selected at checkout.
Shipping
★ We currently offer free first class shipping for most orders over $35 that ship within the USA! There are some exceptions. Shipping speed upgrades are available for an additional fee at checkout. Shipping charges, if any, will be calculated at checkout.★ We ship to the address provided at checkout. Please be sure that it is correct before completing checkout. If it is not, please notify us immediately so we can make the change before shipment. All items are shipped by USPS first class unless a shipping upgrade has been purchased at checkout.★ All items (unless otherwise specified on our turnaround times page) take 2-5 business days to produce from the time the order is placed before they are shipped. We aim in all situations to exceed these timelines and your expectations, but use this window as a general guideline on when your item will be shipping.
★ If you need to upgrade your shipping to something faster for your deadline, you can do so during checkout, but this will NOT rush production. If you need an item produced faster than stated, please let us know before you order. A rush fee will apply. Please note - shipping times are estimates, not guarantees.
★ All of our items are packed with quality materials and significant care. But no matter how much care one uses, there can sometimes be mishaps and damage during shipment. If your item is damaged in transit, please contact us upon it's arrival with photographs of the item and the package (exactly how it came to you) and we will issue a replacement or repair when the damaged item is returned to us, or it is deemed "un-repairable" and ask you to dispose of it.
★ If you fear your shipped order has been lost in transit, please contact us and we can work something out (for international buyers, there will be a longer waiting period unfortunately.) In the case of packages lost in transit, refunds will not be given and replacements can be discussed. To ease your mind, insurance is also available for an extra fee. Domestic packages shipped within the US will have tracking information, but international packages may not. If you would like to guarantee that your package is tracked, domestic or international, contact us prior to purchase.
★ If your item was marked as delivered by the post office, though you did not actually receive the physical item, please verify the address you provided during checkout, contact your neighbors, housemates, postal carrier and local post office to deal with the issue. In most cases, it was just mis-delivered or mis-scanned and has a way of working itself out over time. We are not responsible for replacements of items that were mis-delivered or mis-scanned at the fault of your local post office. If these items are returned to us because of their mistake, we will gladly re-send them to you at no cost.
★ We are NOT responsible for any duties, taxes or brokerage fees that are incurred from border crossing, nor do we have any knowledge of what they may be at the time of your order. No refunds in any circumstance due to these fees will be given. No exceptions.If you'd like to make a purchase to ship to a country within the EU where VAT is collected up front, or you are buying with a shipping address to the UK, please buy from our Etsy Shop instead. It’s the same collection of products, but we are able to use the Etsy marketplace VAT number which makes it easier to ship to you when you purchase from there!
Refunds, Cancellations, & Exchanges
★ If you are in any way dissatisfied with your order, please contact us. And please remember the golden rule - be nice! You are dealing with a very small team of real people who are eager and happy to help you. Your satisfaction is our priority - we want to be sure you are happy and are open to trying to work out a positive solution within our policies. And in finding that solution, we deeply appreciate your patience and kindness.★ If you need to cancel your order, a cancellation request must be received within 12 hours from your order being placed. Order cancellations after 12 hours from the time the order is placed do not qualify for a cancellation due to the nature of our production and shipping.★ You have 90 days from the time the item is delivered to contact us with any returns or problems with what you purchased. As mentioned above, if damage or loss occurs when in transit, no refunds will be issued but repairs and/or replacements can be discussed. We will not issue a refund or exchange until the original item is received back in the condition in which it was received or see photographs of the damaged item with the packaging it came in. If an item is damaged after the 90 day period, no action will be taken. Please read below for more information of what items qualify for a refund or exchange.★ Items that were damaged due to negligence in care, i.e. tarnishing, water damage, bending your jewelry, etc, do not qualify for refunds, replacements, or exchanges. We send care information with every piece we sell, and if an item is damaged by ignoring these suggestions, we are not responsible. No exceptions.★ Items that you would like to return due to a skin sensitivity do not qualify for refunds or exchanges. If you have skin sensitivities, please carefully read the listing description and contact us if you are unsure. We do offer many pieces in sterling silver and 14k gold, and most of our pieces are nickel and lead free and we are happy to find a good match for you.
★ We do not, under any circumstances, refund shipping charges, production upgrade fees, or reimburse you for return shipping or any incurred customs charges or import taxes/duties/fees.
★ We stand behind our products and our materials. If you are dissatisfied with your item, please contact us within 90 days of receiving it. As long as it is not a final sale item, as specified below, we are happy to offer an exchange of equal value or send a refund minus a 15% restocking fee once the item is returned to us. It does not apply to exchanges, only refunds. It is non-negotiable.★ Custom orders do not qualify for exchanges or refunds. Please read the list below for items that do not qualify for returns.★ International shipments that are returned to us due to a failure to pay customs/duties/taxes upon import do not qualify for a refund. Re-shipment costs are your responsibility as well.
What qualifies as custom and cannot be refunded or exchanged?
-An item customized with an image provided by you
-A My Moon item (unless it is an issue with the handiwork)
-A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
-A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)
-Clearance/discontinued/final sale items.If you are still unsure, please ask before making your purchase.Please visit our FAQ page or contact us for more information.
FAQ
What is yūgen?
The word has origins in Japanese culture and has no exact English translation. But in short, it means "our awareness of our existence in the Universe that brings on feelings so profound that we cannot express them." This encompasses our vision in so many ways. We do our work humbled by the Universe every day - the beauty and expanse, the unknown and the known, the big and the small, the abstract and the very precise, the things we cannot comprehend and the things we know and understand so intimately that it makes life worth living. The people, the places, the experiences, the Planet, the Universe - the big, the small, it all adds up to yūgen.I just placed my order - when can I expect it?
All of our items are handcrafted to order. Please be sure to check our turnaround times, which are updated regularly based on our current workload. While we always aim to exceed expectations and work as quickly as possible, this up-to-date information gives you the estimated time it will take to produce your order between the date it was ordered and the date it will ship (unless otherwise specified in the item details on the page you ordered from.) Time in transit once it ships entirely depends on the shipping speed you chose at checkout. Please be sure to contact us before ordering if you have a specific deadline to meet so we can help you meet it!I live outside of the USA - will I be charged duties and import fees? I don't want to pay them!
There is a very good chance that you may get charged import duties and taxes if you live outside the USA. Unfortunately, we do not have control over this. We will not mark packages as gifts or lie about the value to try and get around these laws on your behalf. It is considered postal fraud and is a crime. We also do not refund, reimburse, or hold any responsibility for any duties or taxes that may be charged. Packages that are returned to us for this reason or because they were refused will not qualify for a refund. And if this does happen and you would like the item re-sent to you, you will be responsible to pay for the reshipment costs and any duties/taxes upon pick-up in your country. What are your hours?
We believe that a well-rounded life, self-care, and separation are important so we can give you the best of ourselves and our work. Currently, our in studio hours are Mondays, Tuesdays, and Thursdays from 10-4 EST unless it is a high traffic peak time (like the holidays.) Though we do typically answer emails during our off-hours when we can.What is your return policy?
It varies based on the item and customization you purchased. Please see our Refunds & Exchanges page for detailed information and to see if your item qualifies. If it does, please contact us at hello@yugenhandmade.com to work out details. And please - be kind! We are a tiny team of real humans who are always eager to help, and your patience and kindness goes a long way.Your items would make great gifts for my bridal party! Do you offer bulk discounts?
We do! And we love to work with people to make details we get to contribute to their wedding out of this world. Please email us at hello@yugenhandmade.com with details on what you're looking for so we can give you an accurate quote and turnaround time.Is there anything special I should know when caring for my jewelry?
All of our jewelry arrives with care information. None of our jewelry is 100% waterproof, even though they are crafted with water resistance in mind. Please avoid submerging your jewelry in water (remove before showering, swimming, etc.) If your jewelry needs cleaning, please polish with a soft dry cloth. If your piece has a shiny finish, storing it in an airtight plastic bag when not in use will help slow down any tarnishing or oxidation. You can always clean this with a soft, dry cloth and a little elbow grease, too!I have a brick and mortar / online store and think your stuff would be perfect! Do you wholesale or consign?
We do wholesale! We do not consign. Please take a look at our wholesale page and email hello@yugenhandmade.com for more information.Do you have a mailing list?
Yup! Sign up here.Can I find you on social media?
Yes. We are on instagram, twitter, tiktok and facebook.Do you have a physical storefront?
At this time, we do not. Our small team of handcrafting gurus work in a private studio in a small Maryland mountain town with the frequent company of a few friendly canines. Everything is handmade with love from a smoke-free environment, and if we ever open up a storefront we'll be sure to spread the word!What qualifies as a custom item and cannot be refunded or exchanged?
*An item customized with an image provided by you
*A My Moon item (unless it is an issue with the handiwork)
*A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
*A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)If you are still unsure, please ask before making your purchase.What organizations do you donate to?
We love giving back! A portion of the proceeds from our celestial jewelry goes to the Planetary Society to help fund space exploration projects and science education initiatives. And a portion of the proceeds from every Cosmic Pride sale goes to the Trevor Project to help support and protect LGBTQIA+ youth. Why do you issue a re-stocking fee for items returned and receiving a refund?As is stated in our refunds policy and in just about every listing, we donate a portion of the proceeds to The Planetary Society for every sale of our handcrafted pieces. We set this money aside at the time of purchase, and the restocking fee covers this donation. It is non-negotiable.Do you make everything in the store?
Yes! All of our galaxy jewelry is handcrafted in our small Maryland studio.Still have a question that didn't get answered here? Please read our shop policies and contact us.
The word has origins in Japanese culture and has no exact English translation. But in short, it means "our awareness of our existence in the Universe that brings on feelings so profound that we cannot express them." This encompasses our vision in so many ways. We do our work humbled by the Universe every day - the beauty and expanse, the unknown and the known, the big and the small, the abstract and the very precise, the things we cannot comprehend and the things we know and understand so intimately that it makes life worth living. The people, the places, the experiences, the Planet, the Universe - the big, the small, it all adds up to yūgen.I just placed my order - when can I expect it?
All of our items are handcrafted to order. Please be sure to check our turnaround times, which are updated regularly based on our current workload. While we always aim to exceed expectations and work as quickly as possible, this up-to-date information gives you the estimated time it will take to produce your order between the date it was ordered and the date it will ship (unless otherwise specified in the item details on the page you ordered from.) Time in transit once it ships entirely depends on the shipping speed you chose at checkout. Please be sure to contact us before ordering if you have a specific deadline to meet so we can help you meet it!I live outside of the USA - will I be charged duties and import fees? I don't want to pay them!
There is a very good chance that you may get charged import duties and taxes if you live outside the USA. Unfortunately, we do not have control over this. We will not mark packages as gifts or lie about the value to try and get around these laws on your behalf. It is considered postal fraud and is a crime. We also do not refund, reimburse, or hold any responsibility for any duties or taxes that may be charged. Packages that are returned to us for this reason or because they were refused will not qualify for a refund. And if this does happen and you would like the item re-sent to you, you will be responsible to pay for the reshipment costs and any duties/taxes upon pick-up in your country. What are your hours?
We believe that a well-rounded life, self-care, and separation are important so we can give you the best of ourselves and our work. Currently, our in studio hours are Mondays, Tuesdays, and Thursdays from 10-4 EST unless it is a high traffic peak time (like the holidays.) Though we do typically answer emails during our off-hours when we can.What is your return policy?
It varies based on the item and customization you purchased. Please see our Refunds & Exchanges page for detailed information and to see if your item qualifies. If it does, please contact us at hello@yugenhandmade.com to work out details. And please - be kind! We are a tiny team of real humans who are always eager to help, and your patience and kindness goes a long way.Your items would make great gifts for my bridal party! Do you offer bulk discounts?
We do! And we love to work with people to make details we get to contribute to their wedding out of this world. Please email us at hello@yugenhandmade.com with details on what you're looking for so we can give you an accurate quote and turnaround time.Is there anything special I should know when caring for my jewelry?
All of our jewelry arrives with care information. None of our jewelry is 100% waterproof, even though they are crafted with water resistance in mind. Please avoid submerging your jewelry in water (remove before showering, swimming, etc.) If your jewelry needs cleaning, please polish with a soft dry cloth. If your piece has a shiny finish, storing it in an airtight plastic bag when not in use will help slow down any tarnishing or oxidation. You can always clean this with a soft, dry cloth and a little elbow grease, too!I have a brick and mortar / online store and think your stuff would be perfect! Do you wholesale or consign?
We do wholesale! We do not consign. Please take a look at our wholesale page and email hello@yugenhandmade.com for more information.Do you have a mailing list?
Yup! Sign up here.Can I find you on social media?
Yes. We are on instagram, twitter, tiktok and facebook.Do you have a physical storefront?
At this time, we do not. Our small team of handcrafting gurus work in a private studio in a small Maryland mountain town with the frequent company of a few friendly canines. Everything is handmade with love from a smoke-free environment, and if we ever open up a storefront we'll be sure to spread the word!What qualifies as a custom item and cannot be refunded or exchanged?
*An item customized with an image provided by you
*A My Moon item (unless it is an issue with the handiwork)
*A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
*A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)If you are still unsure, please ask before making your purchase.What organizations do you donate to?
We love giving back! A portion of the proceeds from our celestial jewelry goes to the Planetary Society to help fund space exploration projects and science education initiatives. And a portion of the proceeds from every Cosmic Pride sale goes to the Trevor Project to help support and protect LGBTQIA+ youth. Why do you issue a re-stocking fee for items returned and receiving a refund?As is stated in our refunds policy and in just about every listing, we donate a portion of the proceeds to The Planetary Society for every sale of our handcrafted pieces. We set this money aside at the time of purchase, and the restocking fee covers this donation. It is non-negotiable.Do you make everything in the store?
Yes! All of our galaxy jewelry is handcrafted in our small Maryland studio.Still have a question that didn't get answered here? Please read our shop policies and contact us.
Turnaround Times
Hello! Welcome to Yugen Handmade.---Below are the current production turnaround times on all items in our store. This is the amount of time it will take from the time an order is placed to the time it ships as our items are handcrafted with care. The speed at which it ships is determined by your shipping location and the shipping speed you choose at checkout.You can also keep up with us on social media, which is linked in our footer. *All retail orders $35 or more from our online store qualify to ship for free with Ground Advantage USPS mail within the USA. Wholesale items do not qualify for free shipping.
- All retail accessories | 2-5 business days
- Wholesale kits and Purchase orders | 2-3 weeks
- Backordered items | Please Inquire
Jewelry Care
All of our jewelry arrives with care information so this is handy when you open your package! But just in case you miss it, here it is again.
- None of our jewelry is 100% waterproof, even though they are crafted with water resistance in mind. Please avoid submerging your jewelry in water (remove before showering, swimming, etc.)
- If your jewelry needs cleaning, please polish with a soft dry cloth.
- If your piece has a shiny finish, storing it in an airtight plastic bag when not in use will help slow down any tarnishing or oxidation (which is naturally occurring when metal is exposed to oxygen.) You can always clean this with a soft, dry cloth and a little elbow grease, too!
★ If you are in any way dissatisfied with your order, please contact us. And please remember the golden rule - be nice! You are dealing with a very small team of real people who are eager and happy to help you. Your satisfaction is our priority - we want to be sure you are happy and are open to trying to work out a positive solution within our policies. And in finding that solution, we deeply appreciate your patience and kindness.★ If you need to cancel your order, a cancellation request must be received within 12 hours from your order being placed. Order cancellations after 12 hours from the time the order is placed do not qualify for a cancellation due to the nature of our production and shipping.★ You have 90 days from the time the item is delivered to contact us with any returns or problems with what you purchased. As mentioned above, if damage or loss occurs when in transit, no refunds will be issued but repairs and/or replacements can be discussed. We will not issue a refund or exchange until the original item is received back in the condition in which it was received or see photographs of the damaged item with the packaging it came in. If an item is damaged after the 90 day period, no action will be taken. Please read below for more information of what items qualify for a refund or exchange.★ Items that were damaged due to negligence in care, i.e. tarnishing, water damage, bending your jewelry, etc, do not qualify for refunds, replacements, or exchanges. We send care information with every piece we sell, and if an item is damaged by ignoring these suggestions, we are not responsible. No exceptions.
★ Items that you would like to return due to a skin sensitivity do not qualify for refunds or exchanges. If you have skin sensitivities, please carefully read the listing description and contact us if you are unsure. We do offer many pieces in sterling silver and 14k gold, and most of our pieces are nickel and lead free and we are happy to find a good match for you.
★ We do not, under any circumstances, refund original shipping charges, production upgrade fees, or any incurred customs charges or import taxes/duties/fees. With the exception of an item that arrived damaged due to our production error or a shipping issue, you will be invoiced for the shipping labels to ship your item to us and for us to ship them back to you. ($11 for US, $35 for outside the US). The label will not be processed until that invoice is paid. If a product arrives damaged due to our production error, we will cover the shipping charges. This is based on our assessment on a case-by-case basis after receiving photos of the damaged item and getting the details of the situation.
★ We stand behind our products and our materials. If you are dissatisfied with your item, please contact us within 90 days of receiving it. As long as it is not a final sale item, as specified below, we are happy to offer an exchange of equal value or send a refund minus a 15% restocking fee once the item is returned to us. It is not applied to equal value exchanges, it is only applied to refunds or partial refunds. It is non-negotiable.★ Custom orders do not qualify for exchanges or refunds. Please read the list below for items that do not qualify for returns.What qualifies as a custom item and cannot be refunded or exchanged?
*An item customized with an image provided by you
*A My Moon item (unless it is an issue with the handiwork)
*A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
*A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)
*Clearance/discontinued items★ International shipments that are returned to us due to a failure to pay customs/duties/taxes upon import do not qualify for a refund. Re-shipment costs are your responsibility as well.---If you are still unsure, please ask before making your purchase
★ Items that you would like to return due to a skin sensitivity do not qualify for refunds or exchanges. If you have skin sensitivities, please carefully read the listing description and contact us if you are unsure. We do offer many pieces in sterling silver and 14k gold, and most of our pieces are nickel and lead free and we are happy to find a good match for you.
★ We do not, under any circumstances, refund original shipping charges, production upgrade fees, or any incurred customs charges or import taxes/duties/fees. With the exception of an item that arrived damaged due to our production error or a shipping issue, you will be invoiced for the shipping labels to ship your item to us and for us to ship them back to you. ($11 for US, $35 for outside the US). The label will not be processed until that invoice is paid. If a product arrives damaged due to our production error, we will cover the shipping charges. This is based on our assessment on a case-by-case basis after receiving photos of the damaged item and getting the details of the situation.
★ We stand behind our products and our materials. If you are dissatisfied with your item, please contact us within 90 days of receiving it. As long as it is not a final sale item, as specified below, we are happy to offer an exchange of equal value or send a refund minus a 15% restocking fee once the item is returned to us. It is not applied to equal value exchanges, it is only applied to refunds or partial refunds. It is non-negotiable.★ Custom orders do not qualify for exchanges or refunds. Please read the list below for items that do not qualify for returns.What qualifies as a custom item and cannot be refunded or exchanged?
*An item customized with an image provided by you
*A My Moon item (unless it is an issue with the handiwork)
*A piece was customized in a special size or length that differs from what is detailed in the listing (this includes sized sterling silver rings)
*A design or item you requested made from images, designs, or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)
*Clearance/discontinued items★ International shipments that are returned to us due to a failure to pay customs/duties/taxes upon import do not qualify for a refund. Re-shipment costs are your responsibility as well.---If you are still unsure, please ask before making your purchase
Privacy Policy
PLEASE NOTE: As of June 1 2021, we are no longer shipping to European Union countries through sales of this website. This is due to the impacts of the new VAT system and its affect on businesses as small as ours. If you'd like to make a purchase to ship to a country within the EU, please shop in our Etsy Shop instead.This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services.Information We Collect: To fulfill your order, you must provide us with certain information (which you authorized to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly. Sizes, specific dates, personal photographs, and other details may be collected by you sending them directly to us and are used only to complete your order. Any other use (such as in advertisements, social media, etc.) we would retain your consent before use.Why We Need Your Information and How We Use It: We rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.Information Sharing and Disclosure: Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy (if you order on our Etsy platform). We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.Data Retention: We retain your personal information for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Your order data is stored indefinitely in our order history database, accessible in our archived orders, for the use of ensuring quality and consistency with your order history as long as we are an operating business. For this same reason, we do retain personal photographs sent to us for custom jewelry. The average amount of time this is held in our business database is approximately 5 years, but may be indefinite.Transfers of Personal Information Outside the EU: We store and process your information outside of the EU as we are located and operate in the US. Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.How to Contact Us: For purposes of EU data protection law, we, Yugen LLC, are the data controller of your personal information. If you have any questions or concerns, you may contact us at hello@yugenhandmade.com. Alternately, you may mail us at:Yugen, LLC
ATTN: Samantha Wal
1780 N Market St, Suite D
Frederick, MD 21701
USA
-as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.Information Sharing and Disclosure: Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy (if you order on our Etsy platform). We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.Data Retention: We retain your personal information for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Your order data is stored indefinitely in our order history database, accessible in our archived orders, for the use of ensuring quality and consistency with your order history as long as we are an operating business. For this same reason, we do retain personal photographs sent to us for custom jewelry. The average amount of time this is held in our business database is approximately 5 years, but may be indefinite.Transfers of Personal Information Outside the EU: We store and process your information outside of the EU as we are located and operate in the US. Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
-Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.How to Contact Us: For purposes of EU data protection law, we, Yugen LLC, are the data controller of your personal information. If you have any questions or concerns, you may contact us at hello@yugenhandmade.com. Alternately, you may mail us at:Yugen, LLC
ATTN: Samantha Wal
1780 N Market St, Suite D
Frederick, MD 21701
USA
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